FAQs

1. I have a concern about my order, what's the easiest way to contact you?

For urgent concerns, we recommend sending us an email at tryzolura@gmail.com. All messages are handled directly by our team, and we’re happy to help ensure you have the best experience with Zolura.

2. I need to change my shipping address, what should I do?

Please let us know within the first 24 hours after placing your order if you need to make any changes. For the fastest response, email us at tryzolura@gmail.com.

3. Where is my shipping confirmation?

Please allow 24–48 hours for your order to be processed and for your shipping confirmation email to arrive. If you haven’t received it after this time, please check your spam or promotions folder.

4. Why hasn’t my tracking updated?

Tracking may take 2–4 business days to update after your order has shipped. If it hasn't updated beyond that window, reach out to us at tryzolura@gmail.com so we can help.

5. Do you accept international orders?

At this time, we only ship within the USA. Stay tuned — we hope to expand soon!

6. What if I want to cancel an order or change my mind?

If you wish to cancel or modify your order, please email us within 1–2 days of placing it at tryzolura@gmail.com.

7. What’s your return policy?

We offer a 30-day return policy on all orders, as long as the product is unused and in its original condition. To start a return, just email us at tryzolura@gmail.com.